LAST word... A great author, Gary Chapman shared this story: "The customer is always right. "usually, this means that employees are trained to opologize when a
customer complains. SERVING THE CUSTOMER Some weeks ago I went to a local Pizza Restaurant for dinner. Afterward I was talking with the Manager of the restaurant. "What do you do when customers get upset or complain about service or food?" I asked. Without hesitation he said, "The customer gets the LAST word." "What do you mean by that?" I inquired. He took a sheet of paper and wrote the following words: (L.A.S.T.)

Listen
Apologize
Show Concern
Thank the customer

That's our Policy.

THEN Gary Chapman decided to write the Five Apology Languages and listed them as follows:

Expressing Regret--"I'm Sorry"
Accepting Responsibility--"I Was Wrong"
Making Restitution--"What Can I Do To Make It Right?"
Genuinely Repenting--"Ill try Not To Do That Again"
Requesting Forgiveness--"Will You Please Forgive Me?"

The FIVE APOLOGY LANGUAGES became the Title of one of his latest books. This is GOOD Thought-provoking material for all of us...!

Another ACROSTIC to put into your Memory for the future....Excellent Help..!  ¶ 11:43 PM